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DirectHomeMedical Customer Product Reviews

4 out of 54 out of 54 out of 54 out of 54 out of 5
One of the best full face masks
Written By: Timo, Portland 7/20/2017
I have tried an awful lot of masks. The all have problems the most common of which is the bridge of the nose problem. With a name like Hans Rudolf, I always thought anything with that moniker would be ideal for my huge German nose. Suggested it to my RT, but it was nixed. I finally decided to order it on my own...I was right. No nose problem at all. The computer says I have fewer leaks too. I would give it a 5, but the chin support digs into the area under my chin. I had to trim off a bit of it. You shouldn't have to cut this kind of product to make it work correctly.

1 out of 51 out of 51 out of 51 out of 51 out of 5
Not as advertised
Written By: james, melbourne 6/9/2017
Pain on bridge of nose and serious air leaks, no matter how tight I made the straps.

5 out of 55 out of 55 out of 55 out of 55 out of 5
WoW The Has Rudolf products are real Quality!
Written By: Barry of NJ, Fords, NJ 3/27/2017
I purchased a Has Rudolph v2 mask last week while traveling. Direct Home Team was awesome. If your away and something goes wrong try Direct Medical the will try to help all out. My masked broke and I was looking a few weeks ago to change models. Direct Medical was good in pricing be even better in satisfaction and depth of product selection.
However, I am usually very fussy about devices as I worked for one of the largest medical device companies for over 10 years.s So let's just say I know a few things about Rx devices.
I ordered the Has Rudolphv2 mask product because the information on line was succinct and it just looked like I may avoid what I coined the "CPAP Mark or Tattoo". The mark in all of the full face mask users' forehead scab. You know if your a cpap user what this is.
Like I said, no forehead issues. This Has Rudolph full face mask is totally tops in quality and comfort with my light to moderate beard. The face silicone has a small flat for the chin and beard. I love it! Comfort and quality without any sacrifices,
I used it for two nights and my spouse said it was the quietest we have ever experienced for a Masks. I have been on Positive Pressure for over 12 years and this is quiet, with a superior seal yet nit to tight it fits best. It is a different scale of size than other manufacturers so I suggest print the size guide and just use the available sixpze guides as this will give the best possible fit. DME devices of real quality are truly and investment in out sleep and bed mates, I took the time and am glad I did.
Interestingly, on the third night I awoke up to a elbow in my chest from my spouse and a sarcastic comment that air was pouring out the top. I called Has Rudolph and spoke to the staff, I ha superior experience that I even asked for someone to send my resume, I am hooked.
I'm hooked on durable quality, beard users comfort, and service which is unsurpassed. Moderate or small companies like Has Rudolph really help and solve customers' issues. It was a simple one to me adjustment to an interchangeable par in the air elbow. The staff person simple explained possible causes and we trouble solved it in ten minutes. Then I got two follow up calls to validate my solution and that my concern was totally resolved,
She used what I feel,wa superior customer service probing, focus on solutions and then offered to check with some clinical folks about the concern, In the end, her solution was correct and now my marriage is saved and my breathing,
Hans Rudolph, Inc, your number one for me.

5 out of 55 out of 55 out of 55 out of 55 out of 5
Great mask
Written By: Vernon C, Knoxville 9/13/2016
This mask has been the best I have used since beginning with a bipap.

1 out of 51 out of 51 out of 51 out of 51 out of 5
would not stop leaking
Written By: latake, Longwood FL 9/6/2015
I bought this so I would not have to use a chin strap with the nasal CPAP anymore. This looked great, but it leaked everywhere. I tried tightening headgear to no avail. I couldn't even hold it down with my hand. It would blubber through my chin area when I did. Maybe there's something wrong with my face...

3 out of 53 out of 53 out of 53 out of 53 out of 5
nicely made but huge
Written By: Jeannette, pittsburgh 4/3/2015
This mask was fine for me unless I didn't want to sleep on my back. Once I turned on my side, no matter how tight the straps were, it leaked. I made several adjustments, but nothing helped. I think the mask is nicely made, the chin holder i really liked, but the mask itself is just so big-- I can't sleep comfortably feeling that much gear on my face.

2 out of 52 out of 52 out of 52 out of 52 out of 5
I am discouraged.
Written By: Andy h, Treasure coast, fl 7/2/2014
This one was heavy, loud, and felt like it was going to strangle me I cannot find a full face mask that is comfortable. I love my nasal pillow mask, but I mouth breath and am waking up constantly. But to speak to this mask, I would not recommend it.

5 out of 55 out of 55 out of 55 out of 55 out of 5
My second one
Written By: Chappy Ware , NJ 5/21/2014
Best Compromise between comfort and seal I have found. Not perfect though. My issues are a tendency for the headband to stretch overtime and and an occasional air escaping noise that is disturbing to hear. The mask seal vibrates and can produce a noise best described as a fart. Might be a sleeping on my side issue. Still this is my go to mask most nights. Definitely better than the hard plastic shell masks everyone else makes.

3 out of 53 out of 53 out of 53 out of 53 out of 5

Written By: William Wilson, Eugene 3/26/2014

2 out of 52 out of 52 out of 52 out of 52 out of 5
can not stop air leaks
Written By: Ronald , Indiana 3/2/2014
I can not stop the air leaks in this mask unless I tighten unit so snug that it is very uncomfortable to wear.

5 out of 55 out of 55 out of 55 out of 55 out of 5
It is the mask for me
Written By: Barbara Z, PSL, FL 12/26/2012
The Hans Rudolph does not look or feel like any other mask. I have gone through many (12) and keep coming back to this one. I have less leaks, do not need a chin strap, and get good results.

2 out of 52 out of 52 out of 52 out of 52 out of 5
Questionable Design
Written By: scott, Maryland 11/5/2012
The 7600 V2's design is such that the user's chin tends to act as a fulcrum, with the top of the mask (nose) tending to fall away from the user's face. This effect creates a gap at the interface between the user's nose-bridge and mask, resulting in an annoying blast of air into the user's eyes. Studious headgear adjustment can help, but here the design has another flaw: the straps are too long, interfering with each other and rendering the velcro unable to securely fasten to the headband material. The mask cannot, therefore, be secured tightly enough to be effective.

4 out of 54 out of 54 out of 54 out of 54 out of 5
Written By: Art Oppel, Woodbury 5/3/2012
The mask was delivered right on time. As a painter this type of mask made more sence. The straps on ther head gear give plenty of room for adjustment,but the actual clip to the face mask takes a little getting use to. The mask is very comfortable and after a few adjustments no leaks. I like the chin support and the clip on and off hose. No marks on my face in the morning. I have found that this mask is louder than the other 3 masks I have tried. Comfort is more a priority with me.


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