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DirectHomeMedical Shipping Policies & Procedures

 

DirectHomeMedical offers shipping throughout the United States via UPS and the US Postal Service. We also offer free shipping on all orders over $99.

FREE SHIPPING ON ALL ORDERS OVER $99
DirectHomeMedical offers FREE Ground Shipping on all orders over $99 shipping to addresses in the United States, US Territories, and US Military APO/FPO Addresses. FREE Ground Shipping packages may be shipped via UPS or USPS depending on service availability and price. Delivery of FREE Ground Shipping packages averages 6-7 days from shipment date.

WILL YOU SHIP ORDERS ANYWHERE?
We offer shipping to addresses within the United States, US Territories (including Puerto Rico, the US Virgin Islands, Guam, etc.) and Canada (See restrictions on Canadian shipments below). At this time we DO NOT ship to any other international destinations.

WILL YOU SHIP ORDERS TO POST OFFICE (PO) BOXES?
Yes. Orders shipping to PO Boxes are always shipped via the US Postal Service (USPS). All standard shipping and service rates apply.

WILL YOU SHIP ORDERS TO MILITARY APO/FPO ADDRESSES?
Yes. Orders shipping to military addresses are always shipped via the US Postal Service (USPS). APO/FPO packages can only be shipped via First Class or Priority Mail. Express Mail is not offered to military addresses.

HOW DO I PLACE AN ORDER FOR CANADIAN DELIVERY?
Due to agreements with some of the manufacturers we represent we require that all orders for Canadian delivery be placed over the phone with a member of our customer care team. Please call 888-505-0212 to place an order for Canadian delivery. All Canadian orders are shipped via USPS First Class and Priority International Mail. We charge an extra $15 on top of standard shipping fees for all Canadian orders. For orders over $99 Canadian shipping is offered at a flat rate of $15. Some products, including all ResMed products, cannot be shipped to Canada.

While most shipments to Canada arrive at their destinations within 6-8 days of shipment without any additional charges, fees or delays; DirectHomeMedical CANNOT predict and has no control over Canadian Customs. All shipments to Canada are clearly marked as medical supplies. If import duties or delays are imposed by Canadian authorities then those charges are borne by the customer and cannot be reimbursed by DirectHomeMedical.

ONCE AND ORDER IS PLACED HOW LONG WILL IT TAKE TO BE SHIPPED?
We ship more than 95% of all orders within 1 business day (Monday - Friday). Our final shipments leave at approximately 4pm Eastern each day, so Express and Overnight orders placed before 3pm will usually ship the same day. If your order is going to be delayed more than a day or two we will notify you using the contact information provided with your original order. (Orders for prescription items will ship immediately once the prescription is received unless the prescription is on file prior to the order being placed.)

HOW ARE ORDERS SHIPPED?
We offer shipping via the United States Postal Service (USPS) and United Parcel Service (UPS). When you place your order online you'll be able to select your preferred method of shipment directly at checkout. All shipping methods and costs will be displayed prior to selection. Review the information below to learn more about individual shipping services and options. Shipping options may be limited on some orders depending on weight and/or value.

CAN I TRACK MY SHIPMENT?
Once your order ships we will send you an email with shipping confirmation and a tracking number. Please add our email address -- careteam@directhomemedical.com -- to your address book to ensure our emails get through to you. Packages can be tracked directly at UPS.COM or USPS.COM depending on the service used in shipment.

CAN I GET SIGNATURE CONFIRMATION ON MY SHIPMENT? For safety and security, we automatically include Signature Confirmation on all orders of $600 or more. In most cases we can also include signature confirmation, on request, for orders under $600. Simply email or call us after your order is placed to make your Signature Confirmation request.

usps logoUNITED STATES POSTAL SERVICE - INFORMATION
The US Postal Service ships to most physical (street) addresses and all PO Boxes within the United States, US Territories and Canada. DirectHomeMedical offers USPS shipping at three service levels with prices starting as low as $3.50.

  • FIRST CLASS - Average transit time is 5-6 days.
  • PRIORITY MAIL - Average transit time is 3-4 days.
  • EXPRESS MAIL - Express shipping is guaranteed OVERNIGHT to most locations within the US. Signature confirmation is a standard feature of Express shipment. Upon request DirectHomeMedical can note on the package that a signature is not required. In such instances it is up to the discretion of the local postal worker whether the package can be left safely without a signature.

US Postal Service Delivery Schedule
Mon
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The US Postal Service offers deliveries at all service levels 6 days a week (M-S). Delivery on Sundays is not generally available; however during the November-December holiday season USPS does offer some package delivery service in major cities and high volume areas.
2014 Postal Holidays
  • Wednesday, January 1, 2014 – New Year’s Day
  • Monday, January 20 – Martin Luther King, Jr. birthday (observed)
  • Monday, February 17 – Washington’s birthday (observed)
  • Monday, May 26 – Memorial Day
  • Friday, July 4 – Independence Day
  • Monday, September 1 – Labor Day
  • Monday, October 13 – Columbus Day
  • Tuesday, November 11 – Veterans’ Day (observed)
  • Thursday, November 27 – Thanksgiving Day
  • Thursday, December 25 – Christmas Day
  • Thursday, January 1, 2015 – New Year’s Day

ups logoUNITED PARCEL SERVICE (UPS) - SHIPPING INFORMATION
UPS shipping is available to most physical (street) addresses within the United States. UPS does not deliver to PO Boxes. Shipping charges vary and are displayed during checkout, for reference, prior to service selection. DirectHomeMedical offers UPS shipping at a variety service levels. Some service levels may not be available to all locations.

A Note About UPS Transit Times - UPS calculates package transit times based on a 5-day shipping week. Therefore a package shipped on Friday via 3 Day Select will be delivered on Wednesday and a package shipped on Friday via Next Day Air will be delivered on Monday. Please take this into account when making your shipping decisions.

A Note About UPS Shipment to Alaska & Hawaii - UPS Next Day Air shipping options are available to Hawaii and Alaska; however true "next day air" delivery IS NOT guaranteed to all locations. If your order is destined for Alaska or Hawaii and you want to confirm that your location qualifies for the UPS Next Day Air delivery guarantee please contact us prior placing your order.

A Note About UPS Saturday Delivery - UPS does NOT offer Saturday delivery as part of its standard service. Most UPS shipments CAN be upgraded to Saturday delivery for an added $15 charge. Please call DirectHomeMedical if you would like to place an order for Saturday delivery with UPS.

United Parcel Service (UPS) Delivery Schedule
Mon
Tues
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Thurs
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Sat
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UPS offers deliveries at all service levels 5 days a week (M-F). Delivery on Saturdays is NOT offered as a standard service but can be arranged, in most cases, for an additional fee. Please call DirectHomeMedical if you would like to place an order for Saturday delivery with UPS. Sunday delivery is not available.
2014 UPS Holidays
  • Wednesday, January 1, 2014 - New Year's Day
  • Monday, May 26 - Memorial Day
  • Friday, July 4 - Independence Day
  • Monday, September 1 - Labor Day
  • Thursday, November 27 - Thanksgiving Day
  • Thursday, December 25 - Christmas Day
  • Thursday, January 1, 2015 - New Year's Day
 


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DirectHomeMedical offers online support through our website, live chat and toll free support during normal business hours, and email support 24-hours a day. Please contact us if you have any questions about our services or the products we sell. DirectHomeMedical.com is authorized and approved, by the manufacturers we represent, to sell and ship products to end-users residing in the United States, not to other third parties or businesses. A prescription is required for the purchase of certain products on this site. All products offered are sourced directly from the original equipment manufacturers or their representatives. PROPOSITION 65 WARNING: Some products on this site may contain a chemical known to the State of California to cause cancer, birth defects or other reproductive harm. COPYRIGHTS: Selected product images and descriptions used throughout this site are used with the permission of the copyright holders. All ResMed Product Images © ResMed. All Philips Respironics Product Images © Philips Respironics. All Fisher & Paykel Healthcare Product Images © Fisher & Paykel Healthcare. Site Design & Content Copyright © 2004-2016 DirectHomeMedical.com. Respironics recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment set-up, clinical and after-sale support, and a program to assist patients with therapy success. All products and services advertised on this site are provided by DirectHomeMedical.com or its designates.
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