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DirectHomeMedical Prescription Items Policies

 

In compliance with FDA regulations, DirectHomeMedical requires a prescription for selected items sold on this site including CPAP and BiLevel Machines, CPAP Masks, Humidifiers, Provent Therapy, and Oxygen Concentrators. Prescriptions are NOT required for a wide range of other items including replacement parts such as headgear, tubing, filters, mask parts, machine parts, comfort accessories, and other supplies.

HOW WILL I KNOW IF I NEED A PRESCRIPTION FOR MY ORDER?
If a prescription is required for an item in your order our shopping cart will inform you of the requirement and ask you how the prescription will be provided. If your order requires a prescription, and we do not have yours in our files, we will email and/or call you to make a prescription request. We will hold your order until a prescription is received.

HOW CAN I SEND YOU MY PRESCRIPTION?
We make it easy for you to provide your prescription to us; and once we have it on file we'll keep your presription in our records so you won't need to provide us with a new copy each time you order.

  • FAX Prescriptions to 603-386-6277
  • EMAIL Prescriptions to rx@directhomemedical.com
  • MAIL Prescriptions to DirectHomeMedical, 142 Lowell Road Suite 17-392, Hudson NH 03051.

I DON'T HAVE A COPY OF MY PRESCRIPTION, CAN YOU HELP?
If you do not have a copy of your prescription available, we're happy to contact your doctor and request one on your behalf. Just provide us with the following information via fax, phone or email:

  • Your Name
  • Your Date of Birth (required by most doctor's offices for verification purposes)
  • Your Doctor's Name
  • Your Doctor's Phone or Fax Number
  • Your Order Number or a Note of the Items You Intend to Order

DO I HAVE TO SEND A NEW PRESCRIPTION EVERY TIME I ORDER?
Once we have your prescription on file we will keep it for all future orders so there is no need to send a new prescription every time you order. If we have your prescription on file please select the "Prescription On File" option when placing your order online.

DO I NEED A NEW PRESCRIPTION OR WILL MY OLD ONE DO?
In general prescriptions for CPAP and Oxygen therapy are valid for life so your prescription will qualify regardless of how old it is. If you are unsure if your prescription is valid we would be happy to review it to ensure that it meets current FDA guidelines for purchase.

WHO CAN WRITE MY PRESCRIPTION?
Prescriptions can be written by any of the following licensed professionals: MD (medical doctor), PCP (Primary Care Physician), Psychiatrist, Dentist, Doctor of Osteopathy, Physician's Assistant, Nurse Practitioner, or Naturopathic Physician. Prescriptions from Chiropractors, Optometrists, Podiatrists, and Psychologists are not acceptable unless the prescriber is also a lisenced MD or DO.

DO YOU HAVE A PRESCRIPTION FORM MY DOCTOR CAN USE?
If you'd like to print out a prescription form to fill in and take to your doctor then please use one of the links below:

WHAT SHOULD BE ON MY PRESCRIPTION?
Prescriptions are generally provided on your doctor's prescription pad, office letterhead, or printed prescription form. All prescriptions must contain your doctor's signature, your doctor's contact information, the patient's full name, and a description of the therapy prescribed (see examples below).

  • What Should My Provent Therapy Prescription Say?
    • A prescription for Provent Therapy should contain one of the following words or phrases: Provent, Provent Therapy, Provent EPAP, Provent SR (Standard Resistance), or something similar.
    • Prescriptions for CPAP or BiPAP are NOT valid for the purchase of Provent.
    • Provent HR (High Resistance) has been discontinued by the manufacturer and so Provent HR prescriptions are no longer valid for the purchase of Provent.

  • What Should My Oxygen Concentrator Prescription Say?
    • An oxygen concentrator prescription should specify the concentrator name and/or the concentrator type.
    • PULSE DOSE Oxygen Concentrator prescriptions should contain one of the following words or phrases: Pulse Dose Concentrator, Pulse Concentrator, Oxygen Concentrator with Conserving Device, or similar; or a specific concentrator name such as InogenOne G3, FreeStyle, etc.
    • CONTINUOUS FLOW Oxygen Concentrator prescriptions should contain one of the following words or phrases: Oxygen Concentrator, Continuous Flow Oxygen Concentrator, or similar; or a specific concentrator name such as EverFlo, Eclipse, VisionAire, etc.
    • A prescription for a Continuous Flow Oxygen Concentrator is NOT valid for the purchase of a Pulse Dose (only) Concentrator.

  • What Should My CPAP Machine Prescription Say?
    • A CPAP Machine prescription should contain one of the following words or phrases: CPAP, Continuous Positive Airway Pressure, or something similar.
    • Your CPAP prescription MUST also include the setting at which your machine should be set, if no pressure setting is indicated on the prescription, we can contact your doctor to request it be added. Examples of typical CPAP pressure settings would be 10CM, 14CM H2O, 16, 18CM, etc.

  • What Should My Auto-CPAP or APAP Machine Prescription Say?
    • An Auto-CPAP (or APAP) Machine prescription should contain one of the following words or phrases: Auto-CPAP, AutoPAP, APAP, AutoSet, Auto Adjusting CPAP, CPAP, Continuous Positive Airway Pressure, or something similar.
    • If your doctor would like us to set the machine to a specific pressure range that should be specified as well. If no pressure range is specified on your auto-cpap prescription we will leave the machine at the manufacturer's default settings. Samples of typical APAP pressure range settings would be 4-10, 4-10CM, 14-18CM H2O, 12-17, 4-8CM, etc.

  • What Should My BiPAP or BiLevel Machine Prescription Say?
    • A BiPAP (or BiLevel) Machine prescription should contain one of the following words or phrases: BiPAP, BiLevel, VPAP, or something similar.
    • Your BiPAP prescription must include the settings at which your machine should be set, if no pressure settings are indicated on the prescription, we can contact your doctor to request it be added. BiPAP pressure settings are specified as two numbers: Inspiration or IPAP and Expiration or EPAP. Examples of typical BiPAP pressure settings would be IPAP 10 EPAP 4, 10/4CM, IPAP 18 EPAP 6, 18/6, etc.

  • What Should My Auto-BiPAP or Auto-BiLevel Prescription Say?
    • An Auto-BiPAP (or Auto-BiLevel) Machine prescription should contain one of the following words or phrases: BiPAP Auto, Auto-BiPAP, BiLevel, VPAP, or something similar.
    • If your doctor would like us to set the machine to specific pressure ranges that should be specified as well.
    • BiPAP prescriptions ARE acceptable for the purchase of Auto-BiPAP machines.

  • What Should My BiPAP ST or BiLevel ST Machine Prescription Say?
    • A BiPAP ST (or BiLevel ST) Machine prescription should contain one of the following words or phrases: BiPAP ST, BiLevel ST, VPAP ST, BiPAP with Backup Rate, or something similar.
    • BiPAP ST prescriptions must include the settings at which your machine should be set. BiPAP ST settings are specified as two pressure numbers (inspiration and expiration) and a backup rate (or BPM). Examples of typical BiPAP ST settings would be IPAP 10 EPAP 4 BACKUP 10 or 15/10CM BPM 20, etc.

  • What Should My BiPAP Auto SV Machine Prescription Say?
    • A BiPAP Auto SV Machine prescription should contain one of the following words or phrases: BiPAP SV, VPAP SV, VPAP Adapt, BiPAP Servo Ventilation, BiPAP Adapt SV, or something similar.
    • Prescriptions for BiPAP Auto SV systems MUST include IPAP and EPAP settings (A range for one and a single pressure for the other) and may include Backup Rate (BPM) settings as well. A typical BiPAP Auto SV setting notation would be: IPAP 6-16, ePAP 6, 15 BPM

  • What Should My Humidifier Prescription Say?
    • A Humidifier prescription should contain one of the following words or phrases: CPAP Humidifier, BiLevel Humidifier, BiPAP Humidifier, Heated Humidifier, HH, CPAP Supplies, BiPAP Supplies, BiLevel Humidifier, APAP HH, CPAP, Continuous Positive Airway Pressure, APAP, Auto-CPAP, AutoSet, Auto Adjusting CPAP, BiPAP, BiLevel, BiPAP Auto, VPAP, VPAP ST, BiPAP ST, or something similar.
    • CPAP & BiPAP Machine prescriptions ARE acceptable for the purchase of humidifiers for use with those machines.

  • What Should My CPAP or BiPAP Mask Prescription Say?
    • A CPAP Mask prescription should contain one of the following words or phrases: CPAP Mask, BiPAP Mask, CPAP Supplies, BiPAP Supplies, BiLevel Mask, APAP Mask, CPAP, Continuous Positive Airway Pressure, APAP, Auto-CPAP, AutoSet, Auto Adjusting CPAP, BiPAP, BiLevel, BiPAP Auto, VPAP, VPAP ST, BiPAP ST, or something similar.
    • CPAP & BiPAP Machine prescriptions ARE acceptable for the purchase of masks for use with those machines.

DOES MY PRESCRIPTION HAVE TO BE FROM A US DOCTOR?
In most cases, if your primary residence is in a foreign country and you have a prescription from your doctor in that country it should be valid for your purchase as long as it meets the requirements outlined above. If you are unsure if your prescription is valid we would be happy to review it to ensure that it meets current FDA guidelines for purchase. We are only authorized to sell and ship Respironics and ResMed masks and machines to end-users residing in the United States with a prescription from a U.S. doctor.

DOES MY PRESCRIPTION HAVE TO BE IN ENGLISH?
No. In most cases we can accept prescriptions written in any language. In certain circumstances we may require a certified translation be provided in English. We will inform you, after reviewing your prescription, if this is the case.

I HAVE ADDITIONAL QUESTIONS ABOUT PRESCRIPTION REQUIREMENTS
If you have additional questions about our prescription requirements please contact us using the information at the top of this page, or email rx@directhomemedical.com and we'll be happy to help.



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DirectHomeMedical offers online support through our website, live chat and toll free support during normal business hours, and email support 24-hours a day. Please contact us if you have any questions about our services or the products we sell. DirectHomeMedical.com is authorized and approved, by the manufacturers we represent, to sell and ship products to end-users residing in the United States, not to other third parties or businesses. A prescription is required for the purchase of certain products on this site. All products offered are sourced directly from the original equipment manufacturers or their representatives. PROPOSITION 65 WARNING: Some products on this site may contain a chemical known to the State of California to cause cancer, birth defects or other reproductive harm. COPYRIGHTS: Selected product images and descriptions used throughout this site are used with the permission of the copyright holders. All ResMed Product Images © ResMed. All Philips Respironics Product Images © Philips Respironics. All Fisher & Paykel Healthcare Product Images © Fisher & Paykel Healthcare. Site Design & Content Copyright © 2004-2016 DirectHomeMedical.com. Respironics recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment set-up, clinical and after-sale support, and a program to assist patients with therapy success. All products and services advertised on this site are provided by DirectHomeMedical.com or its designates.
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