All DirectHomeMedical offers online support through our website, live chat and toll free support during normal business hours, and email support 24-hours a day. Please contact us if you have any questions about our services or the products we sell. DirectHomeMedical.com is authorized and approved, by the manufacturers we represent, to sell and ship products to end-users residing in the United States, not to other third parties or businesses. A prescription is required for the purchase of certain products on this site. All products offered are sourced directly from the original equipment manufacturers or their representatives. PROPOSITION 65 WARNING: Some products on this site may contain a chemical known to the State of California to cause cancer, birth defects or other reproductive harm. COPYRIGHTS: Selected product images and descriptions used throughout this site are used with the permission of the copyright holders. All ResMed Product Images © ResMed. All Philips Respironics Product Images © Philips Respironics. All Fisher & Paykel Healthcare Product Images © Fisher & Paykel Healthcare. Site Design & Content Copyright © 2004-2018 DirectHomeMedical. Respironics recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment set-up, clinical and after-sale support, and a program to assist patients with therapy success. All products and services advertised on this site are provided by DirectHomeMedical.com or its designates. DirectHomeMedical occasionally offers discounts via coupon code. Coupon codes cannot be combined and there is a limit of one coupon per order. DISCLAIMER: Information on this website is informational only and should not replace the advice of a physician.
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DirectHomeMedical Shipping Policies & Procedures
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FREE SHIPPING ON EVERY ORDER!
We're currently offering FREE Ground Shipping on all orders! FREE Ground Shipping packages may be shipped via UPS or USPS depending on service availability and price. We also offer a variety of paid shipping options and speeds with UPS and USPS. If you require a specific shipping carrier or service be sure to select the appropriate option at checkout.
WILL YOU SHIP ORDERS ANYWHERE?
We only offer shipping to addresses within the United States and U.S. Territories (including Puerto Rico, the US Virgin Islands, Guam, etc.). At this time we DO NOT ship to any other international destinations.
WILL YOU SHIP ORDERS TO POST OFFICE (PO) BOXES?
Yes. Orders shipping to PO Boxes are always shipped via the US Postal Service (USPS). All standard shipping and service rates apply.
WILL YOU SHIP ORDERS TO MILITARY APO/FPO ADDRESSES?
Yes. Orders shipping to military addresses are always shipped via the US Postal Service (USPS). APO/FPO packages can only be shipped via First Class or Priority Mail. Express Mail is not offered to military addresses.
ONCE AN ORDER IS PLACED HOW LONG WILL IT TAKE TO BE SHIPPED?
We ship more than 95% of all orders within 1 business day (Monday - Friday). Our final shipments leave at approximately 4pm Eastern each day, so Express and Overnight orders placed before 3pm will usually ship the same day. If your order is going to be delayed more than a day or two we will notify you using the contact information provided with your original order. (Orders for prescription items will ship immediately once the prescription is received unless the prescription is on file prior to the order being placed.)
HOW ARE ORDERS SHIPPED?
We offer shipping via the United States Postal Service (USPS) and United Parcel Service (UPS). When you place your order online you'll be able to select your preferred method of shipment directly at checkout. All shipping methods and costs will be displayed prior to selection. Review the information below to learn more about individual shipping services and options. Shipping options may be limited on some orders depending on weight, contents, or value.
CAN I TRACK MY SHIPMENT?
Once your order ships we will send you an email with shipping confirmation and a tracking number. Please add our email address -- [email protected] -- to your address book to ensure our emails get through to you. Packages can be tracked directly from our Order History Page, by clicking links provided in your tracking email, or by entering your tracking number at UPS.COM or USPS.COM.
CAN I GET SIGNATURE CONFIRMATION ON MY SHIPMENT?
For safety and security, we automatically include Signature Confirmation on all orders of $600 or more. In most cases we can also include signature confirmation, on request, for orders under $600. Simply email or call us after your order is placed to make your Signature Confirmation request.
A NOTE ABOUT SHIPMENTS WITH BATTERIES
Due to Federal Regulations lithium ion battery packs cannot be shipped via air unless they are contained within a device, like a CPAP machine, nebulizer or oxygen concentrator.
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UNITED STATES POSTAL SERVICE - INFORMATION
UNITED PARCEL SERVICE (UPS) - INFORMATION
A Note About UPS Transit Times - UPS calculates package transit times based on a 5-day shipping week. Therefore a package shipped on Friday via 3 Day Select will be delivered on Wednesday and a package shipped on Friday via Next Day Air will be delivered on Monday unless Saturday Delivery is selected. Please take this into account when making your shipping decisions.
A Note About UPS Shipment to Alaska & Hawaii - UPS Next Day Air shipping options are available to Hawaii and Alaska; however true "next day air" delivery IS NOT guaranteed to all locations. If your order is destined for Alaska or Hawaii and you want to confirm that your location qualifies for the UPS Next Day Air delivery guarantee please contact us prior placing your order on our site.