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Coronavirus (COVID-19) Status Updates

Code: directhomemedical-covid19-coronavirus-updates
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UPDATED MAY-2020

DO YOU HAVE ENOUGH INVENTORY TO FILL ORDERS?
We are in close contact with all of the manufacturers we represent to ensure a steady supply of all of the products we sell. For the most part we have plenty of stock on hand to fulfill current orders; and plenty of stock coming in to fulfill projected future orders. Due to increased demand and global manufacturing issues, some items are on backorder. If we do not have an item in stock it will be labeled with a BACKORDER on our site. If we expect the backorder to be extended more than a few days then we will generally also include an expected ship date on the product page.

ARE YOUR CUSTOMER SERVICE TEAMS AVAILABLE?
We are here and happy to help! Business hours for our phone, email and chat support teams have temporarily changed to 8:00am - 5:00pm Monday-Friday. To help ensure the safety of our Care Teams we have implemented a remote working program for many of our staff members so response and hold times may be longer than usual. Please be patient as we respond to all calls, emails and chats in the order they are received.

HOW IS SHIPPING BEING AFFECTED BY CORONAVIRUS?
Our warehouse staff are working 7 days a week to ensure packages are shipped promptly, accurately and safely to our customers nationwide; however due to increased sanitation and safety protocols some shipments may be delayed by 2-3 days beyond our normal shipping times. As usual shipping confirmations and tracking details are sent out on the day that each package ships. Please visit our shipping partners' websites for status update on their networks:

A NOTE ON RETURNS & WARRANTY SERVICES
Out of an abundance of caution we are holding all returns and warranty service packages in a secure quarantine for 5 business days after receipt. Once released from quarantine packages are opened and returns, exchanges, and warranty servicing is carried out based on our normal service times. If you have any questions about a package you have returned please get in touch with our Care Team and they'll be happy to help.

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