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DirectHomeMedical Customer Product Reviews

2 out of 52 out of 52 out of 52 out of 52 out of 5
Great pillows. AWFUL head gear strap
Written By: Gary Manche, Dunedin Florida 10/2/2017
I ordered the Nuance for the great reviews on the nasal pillows and agree 100% with the reviews. These are the best nasal pillows I have used in 25 years. However the head strap material is made of something toxic and leaves the back of my head scabbed and sore. This Nuance haedgear and pillows are now sitting in a drawer for the past 6 months since it cannot be used.

2 out of 52 out of 52 out of 52 out of 52 out of 5
Written By: Char Koch , Vancouver WA 9/11/2017
I chose this mask for the shape of the gel nose pillows; prior ones irritated under my nose and into my nasal septum. That part of the Nuance delivered. However, I simply cannot get the mask to stay put while sleeping. The band know strap, even though held in place with hair clips, slips up the back of my head causing the side straps to encroach into the eye area. I wake up constantly trying to reposition and secure it, to no avail. Going back to my old mask. Bummer. 😛

1 out of 51 out of 51 out of 51 out of 51 out of 5
Written By: MonkSleep, Indiana 8/21/2017
This thing is horrible. The Velcro stopped gripping after less than two weeks use. The thing ends up leaking in the night and wakes me up constantly. It felt decent when everything was nice and new, but after a few days the wheels fall off and it becomes useless. I will never consider this mask again and I can't wait to get a new one.

5 out of 55 out of 55 out of 55 out of 55 out of 5
Nuance pro
Written By: George Sealy , Closter, New Jersey 8/9/2017
Was using Dreamwear with nasal cushion but switched to this because I am a side sleeper. Found cloth head gear and nasal pillow allows me more freedom to move about. Much better seal around the nose and even helps with keeping my mouth closed which is a problem with me. The only complaint that I have is the long extension piece from the mask to the house. It's not the ball and joint like the Dreamwear and once connected to my heated hose it becomes too lengthy and continues to twist around my body. Other than that a big improvement.

5 out of 55 out of 55 out of 55 out of 55 out of 5
Ive had 3 nasal pillow masks this one is the best
Written By: Amanda, maine 8/4/2017
I have had several nasal pillow masks and this one has pretty much everything i liked about the other masks and corrected most of the things I didnt like about the other. I had the res p10 and liked that very much but it was too loose on me no matter how I placed the non adjustable straps. This one has straps that can be adjusted. The nasal pillows are comfy and the small fit my nose perfectly where the p10 was not right. I was between a small and medium and the mediums hurt my nose and the small had leaks quite often. I do agree with some other commenters about the gel straps having to be up next to my eyes in order for them to actually rest on my face. It is a little louder than the p10 but it does not bother me. I do wish it had a longer hose but that is an easy fix. Unfortunately for me I have realized after trying all these different nasal pillows that despite the fact I really wanted a small less invasive mask like nasal pillows to work for me they just dont. I have tried the chinstraps which are not very comfortable yet my mouth still keeps leaking air. When this happens my ahi is up in the high teens and it cant be treating much if the cpap is causing me to stop breathing because my darn mouth wont stay closed. So if you dont have a problem with your mouth opening during sleep or a chinstrap works for you then this is the almost perfect mask. Going to be trying a hybrid mask but wish so badly I didnt have to. good luck

5 out of 55 out of 55 out of 55 out of 55 out of 5
Outstanding Product and Service
Written By: Robert, Albuquerque 4/28/2017
I was very happy to receive this product two days after I ordered it for no additional shipping charge. I also appreciated the free 30 trial but I will not need it because I like the gel nasal pillows so much! I have used at least six CPAP mask systems (nasal pillows, nasal mask, face mask, full face mask and a couple of strange ones that were a waste of time and money). These gel nasal pillows are the best system yet. They seal better than any other mask, they are light weight and comfortable. I selected the gel head band but think next time I might get the cloth head band.

5 out of 55 out of 55 out of 55 out of 55 out of 5
cpap mask
Written By: Bradley, Mansfield 1/20/2017
As a user of a cpap machine for years I can say this mask is the most comfortable and best sealing mask I've ever used.

3 out of 53 out of 53 out of 53 out of 53 out of 5
Written By: 2DogMom, 10/10/2015
I tried all sizes on the nose piece but woke up with a very sore nose. Not my favorite mask.

3 out of 53 out of 53 out of 53 out of 53 out of 5
Written By: Jacky P, Roxboro 4/10/2015
I HAVE HAD THE Nuance & Nuance Pro Gel Nasal Pillows CPAP Mask with Headgear for just over 3 Months, I is very comfortable to sleep in but the Head Gear Has Started to Fall apart, with the cost of the unit I Believe it should last longer Than That

4 out of 54 out of 54 out of 54 out of 54 out of 5
Nasal pillows
Written By: Gym, West Coast 3/30/2015
The 'pillow' design is the 3rd style I have tried and it is far and away the best! I first tried the nasal mask type with two different frames: the had a 2 point frame and I couldn't get it to seal. The second had a 3 point frame which held it firmly over my nose, but it rubbed the nose bridge raw! The nasal pillow design was the least attractive to me but has actually worked best because it has given me the most freedom to roll from side to side. I still sometimes wake up with air blowing in my eyes after a turn but am finding it increasingly easy to readjust the device.

5 out of 55 out of 55 out of 55 out of 55 out of 5
Nuance Pro Gel Nasal Pillow CPAP Mask
Written By: Scott, Texas 1/1/2015
Works great and have had no problem adjusting to it. Adjustable head gear is easy to use. Fits well and does not leak like my old setup. Would recommend and buy it again if necessary. Was using old Repironics head gear and nasal pillows have been discontinued. NOTE: Nuance PRo has a very short small hose but easily connects to 6 Foot Ultra-Light White Performance Tubing

4 out of 54 out of 54 out of 54 out of 54 out of 5
gel on headgear
Written By: El, SD 12/15/2014
the gel is more comfortable than plain fabric and doesn't leave as much of a mark in the morning. however, I wish it were adjustable as to placement--the only way to fit the nasal pillows correctly requires the straps to be right below my eyes. I think they could improve on that as other headgear I have had includes a tilt adjustment by the nose piece.

3 out of 53 out of 53 out of 53 out of 53 out of 5
falls apart
Written By: heriberto, Puerto Rico 11/6/2014
After six months the headstrap falls apart.

4 out of 54 out of 54 out of 54 out of 54 out of 5
Great potential
Written By: Barrett, Texas 8/19/2014
Headgear is just a bit too short for me. I know it is supposedly adjustable by spreading the two narrow straps, but - and I don't have a huge head - I can't really get it loose enough that I don't wake up in the night with a very sore nose from it being too tight.

4 out of 54 out of 54 out of 54 out of 54 out of 5
Best mask so far
Written By: Christine, Colorado 7/14/2014
I've been wearing masks for over 10 years now. I have found most of them very uncomfortable and hard to sleep in. I started wearing the Breeze nasal mask about 3 years ago and it was better, but not great. I still found it heavy, bulky, and it didn't ever fit correctly. Have been using the Nuance Pro Gel Mask now for over a month. It is the most lightweight mask I've ever used, and for the most part, find it very comfortable. Only thing I have issues with is that the mask leaves marks on both of my cheeks (no matter how loose I make it)and the nasal pillows still leak sometimes. Overall, I would recommend this mask.

5 out of 55 out of 55 out of 55 out of 55 out of 5
Comfort at its best,
Written By: Mike R, Indianapolis 7/1/2014
I would highly recommend this nasal pillow for two great reasons the comfort and the way it stays in place when adjusted correctly, especially for a guy that tosses and turns as much as I do.

2 out of 52 out of 52 out of 52 out of 52 out of 5
Nuance & Nuance Pro Gel Nasal Pillows
Written By: Cindy, TX 6/21/2014
I am having a hard time getting used to this headgear and pillows it seems to be sitting off my face to far and I cannot turn on my side without the pillows popping out of the form. Sorry but I don't think it is a good product.

2 out of 52 out of 52 out of 52 out of 52 out of 5
Not as efficient as I thought
Written By: Adrian, Orlando, FL 6/17/2014
I was a comfortable fit, but I could not sleep on my side without have the mask come off my face.

5 out of 55 out of 55 out of 55 out of 55 out of 5
Best CPAP Mask Ever
Written By: CW, Denver 4/29/2014
I am so happy I tried this mask, I love it! I have been using a more traditional nose mask, which I loved, but ordered this one so I could heal the famous nose sore that comes from the traditional masks. I love this mask and will never return to my old mask. There is nothing over my eyes so I can now read in bed with my mask on. When I purchased it, it came with a money back guarantee so I knew I had nothing to risk by trying it. Its so light weight and very quiet. Love it!

4 out of 54 out of 54 out of 54 out of 54 out of 5
Nuance nasal pillow CPAP mask
Written By: Byron, Kansas 4/23/2014
The Nuance nasal pillow CPAP mask was comfortable and light weight. I wear a CPAP mask 24/7 and my line of vision was not blocked. The only problem I encountered with the Nuance nasal pillow mask was that it would not stay in my nostrils no matter how much I tried to make adjustments.

5 out of 55 out of 55 out of 55 out of 55 out of 5
Most comfortable mask I have had in 8 years
Written By: Marti, North Carolina 3/29/2014
This is the first mask that does not slip on my head and stays in place while sleeping on my side and does not leave marks on my face. Very soft

5 out of 55 out of 55 out of 55 out of 55 out of 5
Best pillow mask yet
Written By: Larry, Phoenix 3/16/2014
After several masks, nasal pillows, hybrid masks and what ever else I thought might work I have found the perfect item for me in the Nuance. Great for side sleepers because of the fabric instead of plastic part of the headgear that goes across your cheeks. When sleeping on your side the headgear does not pull the mask from my nose and cause leaks. Great Choice

5 out of 55 out of 55 out of 55 out of 55 out of 5
Nuance mask
Written By: Rob, Colorado 2/1/2014
Excellent mask Very light Very confortable

5 out of 55 out of 55 out of 55 out of 55 out of 5
Nuance Pro Gel Nasal Pillows Mask with Gel Frame & Headgear
Written By: Jimmy, Texas 1/6/2014
This new mask and headgear is by far the very best I have tried in 10 years of CPAP use.Very easy to adjust,and sleep in. Especially if you roll from side to side during the night.

3 out of 53 out of 53 out of 53 out of 53 out of 5
Written By: MarkB, Florida 12/16/2013
I was very excited to try the Nuance Pro Mask. It came with a great recommendation from someone I really trust. I enjoy the pillows, as well as the headgear. But the noise level is incredibly high. It almost appears as if a part were missing. I find it hard to believe that Philips would release such a product, when quiet operation is such a vital factor. Back to the design table. Hope they figure it out.

4 out of 54 out of 54 out of 54 out of 54 out of 5
Great System!
Written By: Michael T, Westlake Village, CA 12/3/2013
For almost seven years I used the Puritan Bennett Breeze Headgear with nasal pillows. I found it to be bulky, heavy, and never a really good fit of the nasal pillows with almost constant ongoing nasal/nares irritation and discomfort. Why I didn't switch sooner is on me! I finally did switch about 4 weeks ago to the Nuance Nasal Gel Pillow mask! What a remarkable difference for me! Light-weight materials for the head gear, adjustable with easy on and off your head. The pillows work perfectly. I have found if I just flare my nostrils a bit, gently push the gel pillow upwards, relax my nostrils around the pillows it fits perfectly without leaking and an easy fix if your movement unseals them. The gel adds to nasal comfort without irritation. It is close to silent in its operation and the hose is easily maneuverable for greater comfort. The only minor criticism I have, is than the bottom of the pillow holder often sits on my upper lip and is an annoyance rather than painful. Not sure how this can be fixed? All in all I would rate the Nuance 4 Stars! Give it a try!

5 out of 55 out of 55 out of 55 out of 55 out of 5
Nuance Pro Gel Nasal Pillow Mask
Written By: Steven, 11/22/2013
I have been using the Swift FX for a couple of years and found it to be the best CPAP that I had used. I had a friend recommend the new Nuance Pro Gel Nasal Pillow mask and decided to try it to see if it would work better for me. I now have a new favorite. It is the most secure and most comfortable mask that have ever used. It holds pressure much better than the Swift FX that I used before. It also stays in place much better when I turn at night.

5 out of 55 out of 55 out of 55 out of 55 out of 5
Comfort and Flexibility at Last
Written By: Scott, Ayer 11/7/2013
This is really the most comfortable nasal pillows mask for CPAP that I have worn. Usually masks leak a lot, but the gel pillows really help me. It took a few nights to get the fit right but thankfully it's now perfect!

3 out of 53 out of 53 out of 53 out of 53 out of 5
Written By: Janice, Florida 10/26/2013
The Nuance mask was very comfortable but would not handle my high CPAP pressures of 16 at my max pressure of 16 it would come out of my nose.

2 out of 52 out of 52 out of 52 out of 52 out of 5
Way too loud
Written By: Markc58, Chicago, IL 10/23/2013
The gel nasal pillows are very nice, but the unit itself is extremely noisy and it does not sit firmly in place so that as you move around in your sleep it comes off or shifts out of place. I have returned this unit for a refund.


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