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CUSTOMER PRIVACY POLICY & TERMS OF USE |
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| PROTECTING YOUR PRIVACY IS IMPORTANT TO DIRECT HOME MEDICAL. We strive to keep your personal information confidential. By ensuring that you understand our policies and terms with regards to the information we gather when you visit our site or place an order with us, we can provide you with better service. Please take a moment to read the following Customer Privacy Policy & Terms of Use to learn how we handle and safeguard your personal information. OUR PLEDGE OF PRIVACY Direct Home Medical, its agents and affiliates will never share, rent, sell, or otherwise disclose customer information to third parties for commercial purposes. WHY DOES DIRECT HOME MEDICAL COLLECT PERSONAL INFORMATION? We collect and use your personal information to give you superior customer service, provide you with convenient access to our products and services, fulfill your orders and requests, and make a wider range of products available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, special offers and other information we think you'd like to hear about. From time to time, we may also use your personal information to contact you to participate in market research surveys so that we can better understand customer satisfaction in order to improve our service. HOW DOES DIRECT HOME MEDICAL COLLECT PERSONAL INFORMATION? We may collect information about you in several ways. For example, we may ask you for contact information when you write to us, call us, make a purchase or request an item. In addition when you ask to be included in an e-mail mailing list or direct mailing program we collect and store the information you provide in a secure database. To save you time and make the buying process more user friendly some areas of our website allow you to create a personal user ID and password to store your information for future purchases. All such information is transmitted and stored on secure servers as described later in this document. WHAT PERSONAL INFORMATION DOES DIRECT HOME MEDICAL GATHER ABOUT CUSTOMERS? We receive and store information (such as your name, e-mail address, billing information, phone numbers, etc.) you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, improving our store, and communicating with you. WILL DIRECT HOME MEDICAL SHARE PERSONAL INFORMATION WITH OTHER COMPANIES? Direct Home Medical works with other companies that help us provide our products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies your information so that they can deliver our products to you quickly and efficiently. When we provide your personal information to other companies we require that those companies safeguard your personal information in accordance with Direct Home Medical's privacy policies. As we continue to develop our company we may buy or sell portions or our business, other stores or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy such as this one. At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest. Other than as set out in the previous paragraphs we will not share the information you submit with any third parties without your prior consent. HOW IS PERSONAL INFORMATION PROTECTED? When you submit information to Direct Home Medical or one of our shopping affiliates we work to protect the security of that information using physical, electronic and managerial procedures. We urge you to take similar precautions to protect your personal data both on and off the internet. Change your passwords often, use a combination of numbers and letters, and make sure you use a secure browser. DirectHomeMedical.com and it's agents use industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is gathered or submitted. SSL encryption protects information you input so that it is protected throughout the transmission process. When confirming your order we will only reveal the last four or five digits of your credit card number in order to confirm the transaction. Using SSL software we will also transmit the entire credit card number to the appropriate credit card company for order processing. YOU CAN CHOOSE NOT TO SHARE PERSONAL INFORMATION WITH DIRECT HOME MEDICAL You have no obligation to share any information with Direct Home Medical and you can always choose not to provide information we request; however in choosing not to provide requested information you may make it impossible for us to fulfill your order. In such cases we will let you know prior to completing your order of any problems that might be caused if information is withheld. GATHERING INFORMATION FROM MINORS Direct Home Medical does not knowingly solicit personal information from children or send them requests for personal information. TERMS OF USE, THIS POLICY & REVISIONS If you choose to visit Direct Home Medical, your visit and any dispute over privacy is subject to this Privacy Policy & Terms of Use Statement, including limitations on damages, arbitration of disputes, and application of the law of the state of New Hampshire. If you have any concerns about privacy and the way your information is handled at Direct Home Medical, please contact us with a thorough description of your concerns, and we will try to resolve them. Our business is constantly growing and changing and our Privacy Policy and Terms of Use will also change over time. You should check our website frequently for recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. THE PRODUCTS WE SELL DirectHomeMedical.com offers products from a selection of manufacturers and vendors. By purchasing products through our website you agree that all services related to said products -- including ordering, sale, delivery, setup and instruction will be performed by DirectHomeMedical independently of the manufacturer. This does not effect manufacturer's warranties or warranty repairs which will be undertaken in accordance with each individual manufacturer's policies. QUESTIONS |
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